Conflict is relatively common issue in the workplace. It can range from relatively small lingering problems to sudden, more major emotional eruptions. Increasing our understanding of causes and symptoms of conflict and having practical tools to deal more effectively with them can help reduce the incidence and severity of conflict.
This workshop is designed for law professionals at all levels in a firm. It will help them address their own conflicts with colleagues, team members and even managers, and explore how they, as people managers, deal with conflicts amongst team members. We'll also spend some time examining how best to deal with conflicts between lawyers and clients.
- Symptoms of conflict
- Common causes of conflict
- Typical responses to conflict
- Methods and processes to use when in conflict with colleagues
- Managing conflicts in your team
- Addressing conflicts with clients
- Approaching conflicts with confidence
- Managing emotions
- When to involve a third party
The training workshop will be interactive and practical; mixing theory with discussions and exercises. Participants will also receive a course workbook with descriptions of the models and techniques shared during the workshop.
The cost for non-members of the Law Society of Scotland is £345 plus VAT per person
The cost for Scottish Solicitors is £295 plus VAT per person.
Members of the Law Society of Scotland should book their place(s) directly with the Society by following this link to register.